Campus Management Future Opening - CRM Engagement Manager in United States

The CampusNexus CRM Engagement Manager is a key member of the Campus Management Managed Services team responsible for personally delivering and/or coordinating the delivery of CRM Application Administration services to Campus Management customers. The CRM Engagement Manager is responsible for working directly with customers to collect, review, and understand business requirements and then configure CampusNexus CRM components in accordance to meet those requirements.

  • Primary point of contact for all CRM related requests from customers.

  • Work with customer to manage service delivery expectations and prioritize service requests and initiatives.

  • Advise customers to enhance/increase:

  • Understanding of CRM capabilities

  • Utilization of CRM

  • User Adoption

  • Automation

  • Coordinate with customer ensuring complete understanding of business requests including but not limited to import requirements, campaign requirements, integration concerns, configuration requirements, etc.

  • Work collaboratively with customer resources, other Managed Services team members, Campus Management leadership, and Campus Management global team members to deliver business solutions.

  • Configure and monitor functional solutions per customer requirements and agreed upon timelines.

  • Coordinate and assist CMC technical resources to deliver technical solutions per customer requirements and agreed upon timelines.

  • Manage campaign workflow distributed through CampusNexus CRM.

  • Create and executing testing plans.

  • Generate operational reporting.

  • Ensure quality and timely completion of requests.

  • Ensure seamless communication with customer and Campus Management team members based in United States and globally.

  • Identify, manage, resolve and escalate risks and issues affecting timely closures of requests.

  • Provide ongoing support and maintenance for campaign execution.

  • Coordinate with technical teams for issue resolution when needed.

  • Adhere to various operational processes as designated by both CMC and customers.

  • 4 Years - Experience with CampusNexus CRM

  • 2 Years - Experience in Campaign Management strategy and delivery

  • Bachelor’s Degree or equivalent work experience preferred.

  • Work remotely with considerable independence.

  • Proficiency in Microsoft Office applications

  • Ability to bring a strategic orientation to daily work and decision-making

  • Ability to balance multiple priorities and meet tight deadlines

  • Basic knowledge/understanding of overall technical architecture interfacing the CRM

  • Strong oral and written presentation skills for reaching internal stakeholders and external audiences

  • Patience, tact, resourcefulness, and the ability to remain calm under pressure are all necessary traits for this position

  • Ability to travel occasionally to customer sites

  • Knowledge of and experience in CRM implementation and management

  • Basic Knowledge - Application architecture/enterprise architecture, systems integration and development

  • Basic Knowledge - Technologies and processes for mobile and social media technologies, solutions, and strategies

  • 4 Years - Experience with CampusNexus CRM

  • 2 Years - Experience in Campaign Management strategy and delivery

  • Bachelor’s Degree or equivalent work experience preferred.

  • Work remotely with considerable independence.

  • Proficiency in Microsoft Office applications

  • Ability to bring a strategic orientation to daily work and decision-making

  • Ability to balance multiple priorities and meet tight deadlines

  • Basic knowledge/understanding of overall technical architecture interfacing the CRM

  • Strong oral and written presentation skills for reaching internal stakeholders and external audiences

  • Patience, tact, resourcefulness, and the ability to remain calm under pressure are all necessary traits for this position

  • Ability to travel occasionally to customer sites

  • Knowledge of and experience in CRM implementation and management

  • Basic Knowledge - Application architecture/enterprise architecture, systems integration and development

  • Basic Knowledge - Technologies and processes for mobile and social media technologies, solutions, and strategies