DHL Express, Inc. Clearance Support Agent in Thailand
Clearance Support Agent Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times. DHL customers Portray a professional, courteous and helpful attitude in all dealings with internal and external customers Lead Clearance Support AgentTimely report issues to be raised to the higher level to get the appropriate support Support with the practical experience and knowledge In daily activities to achieve goals and objectives Customs officials Liaise with customs officials on specific duties payable and problem shipments. Other regulatory officials (Finance, Trade and Transportation) Comply with the regulatory policy and rules to make DHL as reliable business partnerLiase on specific issue and problem if necessary Gateway staff at all levels Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary Gateway Operations & Local Country Operations staff Activate standard clearance procedure in accordance with DHL priorities and goals Customs Clearance Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)Ensure that customer databases are maintainedResolve specific disputes or provide advice on technical issues with customers. Maintain a thorough knowledge of Customs practices and procedures Customs Clerks Supervision Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.Supervise the work of the support members (e.g. Customs Clerks)
(English), spoken and written
Competency segment ‘Business’
Analysis: Breaks down a problem, situation or process into its
component parts, separates the main issues from side-issues, understands the
nature of parts and their relationship to one another. Seeks out and critically
evaluates both numerical and narrative information. Draws accurate conclusions.
Planning & Organizing: Sets clear and realistic
goals and objectives. Establishes a course of action and a sequence of steps to
ensure that activities and objectives are efficiently achieved. Is structured
with good personal organization. Schedules time effectively and uses efficient
work methods and tools.
Decision Making: Makes timely and appropriate
choices based on accurate analysis and experience. Uses sound judgment even in
conditions of uncertainty. Anticipates impact of decisions and plans how to
Results Orientation: Continually seeks to
accomplish critical tasks with measurable results. Overcomes obstacles and
makes adjustments to achieve results. Focuses self and others to achieve
targets aligned with business goals.
Competency segment ‘Leadership’
Teamwork: Works cooperatively with
others to achieve target and objectives. Accomplishes own tasks in support of
team goals and actively offers to help colleagues. Supports group decisions.
Competency segment ‘Personal’
Accountability: Acts responsibly. Can be
counted on to keep commitments. Complies with the intent of policies,
procedures and agreements. Builds others' trust in own professionalism,
integrity, expertise and ability to get results.
Communication: Provides both verbal and
written information in a timely, clear and concise manner. Expresses ideas
effectively, adjusting style, tools and mode to the needs of others. Listens
attentively, and summarizes or asks questions, when needed, to clarify
Self Management: Remains calm, objective and
controlled in responding to urgent or demanding situations. Maintains effective
performance under pressure. Stays positive.
Expected years of experience
3 years’ relevant experience
of working with customs clearance matters within transportation, logistics or
import / export industry Educational