Job Information
DHL Express, Inc. Associate - Credit & Collection (Contract) in Malaysia
Role
Purpose
To actively manage and coordinate credit collection for an
assigned portfolio of customers in alignment with DP DHL process guidelines and
policies in an efficient and cost effective manner.
Job
Description
To actively promote and ensure DHL trading
terms and conditions are being adhered to by the customer To contribute knowledge and expertise toward
resolving reoccurring billing issues.To maximise collection effectiveness from all
customers in a timely and professional manner.To maintain efficient records of collection
activities.To drive debt collection, involve in customer
interactions (incl customer visits as deemed necessary)To coordinate resolution of sales and customs
disputes according to escalation proceduresTo identify cheque and electric bank transfer
allocation issues and coordinate rectification with responsible teamTo contribute knowledge and expertise toward
resolving reoccurring billing issuesTo monitor credit accounts and report
delinquent customers to Team Leader for review and action.To monitor credit limit of accounts and ensure
proper action is takenTo coordinate master data, billing and
collection issue resolution with internal and external customers as deemed
necessary and in coordination with team leader and supervisor
Qualifications & Skills Local language(s) / Multi lingual (in Shared Service environment) University Degree Holder Intermediate level of English knowledge (DPDHL Business Language) preferredGood telephone conversation/handling skills Effective communication and conversational skills High customer focus and service orientation Advanced MS office knowledge Intermediate Presentation skills Previous Collection experience is preferredSensitive to cultural specifics