Laser Spine Institute Customer Care Representative in Tampa, Florida

CUSTOMER CARE REPRESENTATIVE

The Customer Care Representative will provide superior customer service in a friendly and professional atmosphere. The position will receive or place all outbound calls from incoming on-line inquiries and phone calls.

Tasks may include, but are not limited to the following:

  • Operates a multi-line phone system ensuring the correct routing of all incoming and outgoing calls as required.

  • Assist and direct vendors, customers, job applicants and other visitors upon arrival to LSI corporate.

  • Participates in assisting other departments with project initiatives as required.

  • Keeps reception area neat and in good order.

  • Keeps an updated employee directory.

  • Performs office duties – copying, faxing, delivering mail, etc.

  • Other projects as assigned.

  • Responsible for determining a patient’s candidacy for surgery.

  • Responsible for continuous superior customer service with all potential patients.

  • Will be cross-functionally trained in receiving and placing calls.

  • Participates in assisting other departments with project initiatives as required.

Required:

  • High School Diploma or GED.

  • Proficient computer skills including Microsoft Office.

  • Must be able to work in a fast-paced environment while being exceptionally organized.

  • Must be able to multi-task.

  • Must have interpersonal and communication skills.

Preferred:

  • One year minimum of phone-related customer service experience in a call center atmosphere.

A CULTURE DESIGNED WITH YOU IN MIND:

YOUR WELLNESS: Substantial, generous benefits program

YOUR CAREER EVOLUTION: LSI University offers robust career expansion with continued learning opportunities and career advancement ladders

YOUR TIME: Balance between your professional career and personal life

YOUR ENVIRONMENT: LSI offers a resilient community culture where employee spirit is abundant, smiles surround you, people are respected and recognized, accomplishments are revered, and everyone knows you by name

ID: 2018-5905

External Company Name: Laser Spine Institute

External Company URL: www.laserspineinstitute.com

Street: Tampa, FL