SP+ Transportation Customer Service Representative, Remote Mgmt Svcs in Seattle, Washington
Customer Service Representative, Remote Mgmt SvcsRequisition ID2019-10834CitySEATTLEStateWAPosition Type (Portal Searching)Full-TimeLocation Name41853 - SEATTLE HUBOverviewBasic Function .and.ndash; Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.ResponsibilitiesMAIN RESPONSIBILITIES .and.nbsp;Manage multiple duties at a timeDeliver exceptional client service via telephoneConduct detailed research and address customer inquiriesProvide quality service by comprehending procedures and continued product knowledgeEnter data and customer service work on a daily routine basisPrepare activity reports to track performance across our customer baseTrack issues, and ensure timely delivery of solutions from support teamsComplete other duties as assignedQualificationsMINIMUM QUALIFICATIONS.and.nbsp;1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.High School Diploma or Equivalency.Advanced multi-tasking, problem solving and organizational skillsAbility to work in a fast paced work environmentPositive attitude and productive, professional and courteous mannerSuperior telephone etiquetteAbility to accomplish tasks in the most timely and efficient mannerStrong written and verbal communication and interpersonal skillsDemonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer).and.nbsp;.and.nbsp;Additional InformationHourly Rate: $17.00SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.