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CommonSpirit Health Senior Clinical Support Specialist in Phoenix, Arizona


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at. You can also follow us on and.


The Clinical Support department is responsible for implementing leading-edge technology solutions to support Dignity Health's overall goal of transforming healthcare. The Sr. Clinical Support Specialist (Sr. CSS ) creates needs based system training to clinical staff and troubleshoots complex workflow issues. In addition, the Sr. CSS is responsible for coordinating the daily operations of the team.



  • Two (2) years of experience providing system support to clinical staff or two (2) years of experience working in a clinical setting with daily use of an electronic medical record. - Five (5) years of experience providing system support to clinical staff preferred.

  • Two (2) years experience developing and training on clinical workflows required.

  • In-Depth working knowledge of clinical workflows within an EMR required.

  • Proven track record of providing excellent support to clinical staff is required. Prior experience providing application support may be accepted in lieu of clinical background.

  • Previous Lead/ Supervisory experience preferred.

  • Some college coursework or technical college. Bachelor's Degree preferred.

  • Strong leadership skills.

  • Ability to lead others in a team environment and come to consensus on workflow/training issues.

  • Ability to effectively train others.

  • Ability to manage project tasks and timelines.

  • Ability to manage multiple priorities.

  • Strong analytical skills.

  • Excellent verbal and written communication skills.

  • Strong interpersonal skills.

  • Proficient with personal computer based productivity tools such as Project 2010, MS Visio 2010, and MS Excel 2010.

  • Ability to effectively communicate and work with all levels of a diverse organization.

  • Ability to engage and work with various key stakeholders from various departments on projects and initiatives.

  • Ability to learn and apply Transformational Care principles in establishing workflows with providers and staff.

  • Applies creative thinking approach to solving problems.


Moderate travel may be required: 0-25% during the normal course of business but may be required to travel more frequently during certain events.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-129788

Employment Type Full Time

Department Ambulatory Physician Integration

Hours Per Pay Period 80

Facility Dignity Health Medical Group Arizona

Shift Day

Standard Hours Mon - Fri 8-5

Work Schedule 8 Hour

Location AZ-Phoenix