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Abbott Customer Service Representative in Orlando, Florida

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Connect with us at www.abbott.com (https://urldefense.proofpoint.com/v2/url?u=http-3Awww.abbott.com&d=DwMFAg&c=Y79EjzVEpgcQoCenoFaxQY8xoeA9rIAVbAq2xFBK1Ao&r=g15Jiu9yTQ0H2j6aMN5PCH1X80eublzSLmEtGbsbTtM&m=ubbtFXQm3r7nhpbBdXgkWYgdTdF8WSO9QoAVBwZDs&s=TbT7hTeCIdrf-mUbFlakESY5y6y1vssLBGw4a2PEmzA&e=) , on LinkedIn at www.linkedin.com/company/abbott-/ (https://urldefense.proofpoint.com/v2/url?u=http-3Awww.linkedin.comcompanyabbott-2D&d=DwMFAg&c=Y79EjzVEpgcQoCenoFaxQY8xoeA9rIAVbAq2xFBK1Ao&r=g15Jiu9yTQ0H2j6aMN5PCH1X80eublzSLmEtGbsbTtM&m=ubbtFXQm3r7nhpbBdXgkWYgdTdF8WSO9QoAVBwZDs&s=SuWpLM6tOS82EZhND6qfcfFAAYqpv3sOeXDvlJhZtFg&e=) , on Facebook at www.facebook.com/Abbott (https://urldefense.proofpoint.com/v2/url?u=http-3A_www.facebook.comAbbott&d=DwMFAg&c=Y79EjzVEpgcQoCenoFaxQY8xoeA9rIAVbAq2xFBK1Ao&r=g15Jiu9yTQ0H2j6aMN5PCH1X80eublzSLmEtGbsbTtM&m=ubbtFXQm3r7nhpbBdXgkWYgdTdF8WSO9QoAVBwZDs&s=KXXnRSF0Q54c6XgvQbczhyCdlgJg6MhCvyTMe8uYTRw&e=) and on Twitter @AbbottNews and @AbbottGlobal.

Acelis Connected Health is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. The Customer Service Representative within our Testing Services department is within our Rapid Diagnostic division located in our Orlando, Florida office.

RESPONSIBILITIES:

  • Collects/receives INR results from patient.

  • Utilizes call scripting provided when conducting patient phone calls.

  • Contacts patient and/or physician for INR results that fall in an “out of range” or “critical values” category as directed by the HCP and as outlined by Alere Home Monitoring policies and procedures.

  • Monitors and assists in patient testing compliance using appropriate application(s), reminder phone calls; documenting interactions and results, and producing follow-up letters.

  • Documents all patient interactions in the “Memo” section of the patient file in EMR (SA). While maintaining and entering new patient data into appropriate computer database (SS).

  • Demonstrates basic knowledge of products used to obtain INR results which are distributed by Alere Home Monitoring, so assistance can be provided to patients with minor “trouble shooting” problems before escalating to Patient Outreach.

  • Communicates to Testing Services Supervisor or Manager any unusual patient issues that are not addressed on call scripts, as they arise.

  • Performs weekend coverage duties as assigned by Testing Supervisor or Manager.

  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

SECONDARY RESPONSIBILITIES:

  • Understands and adheres to business processes and procedures.

  • Assists with implementation of work flow productivity improvements.

  • Maintains a culture of accountability in area of responsibility.

  • Assists with any special projects as directed by supervisor or manager.

Education & Experience:

  • High School Diploma or equivalent required.

  • Associates degree or equivalent preferred.

  • Data processing or customer service experience preferred.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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