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JPMorgan Chase Executive Director, Consumer Banking Segments and Financial Inclusion in New York, New York

Scope of Role & Complexity

• Directly shapes operational and/or functional execution of department strategies and how they are accomplished

• Function, Product or significant process responsibilities

• Influences mid to long term strategies and objectives and understands the larger picture.

Important/influencing contact with key clients - internally or externally

• Responsible for decisions/activities that have significant impact on the organization's P&L

• Has lead responsibility for execution/implementation of programs, processes and initiatives, may manage cross functional resources

• Typically a manager of other senior managers with meaningful yet defined accountability. In some cases, may act as an individual contributor displaying intellectual

leadership on highly complex projects, has influence in team outputs and work, or in a role that is critical to the organization

Skills & Knowledge (Expert)

• Conflict resolution, change management, influencing, leadership, delegation , coaching & project management skills

• Ability to drive risk and control agenda

• LOB, business process & procedures and business applications knowledge

• Subject matter expert within function

• May be required to have businessspecific skills or certification

Role Description

• Interprets data and analysis and makes policy changes and/or other business decisions

• Prepares financial budgeting, billing and business planning activities

• Gathers data and prepares data for business analysis, reporting, trend analysis or forecasting decisions

• Develops decisions based on analysis gathered

• Ensures accuracy of data and assists with problem resolution

• May manage employees and/or managers

People Management & Leadership

• Builds cohesive, winning teams through strong communication and involvement of all team members

• Attracts and retains the best diverse talent in the competitive market

• Takes action to develop and provide team with resources and opportunities to maximize performance

• Open to different points of view and constructive feedback

• Recognized as subject matter expert, trusted partner or role model

• Able to manage influence and motivation upward and downward

Business Execution

• Ability to develop and articulate well thought out business case and its financial/bottom line impacts

• Understands interdependencies between multiple variables and must consider tradeoffs and impact of decisions

• Awareness of industry and competitors and impact of both on business

• Anticipates and resolves both customer and general issues with a sense of urgency

• Contributes to setting and driving the strategic direction for the department

Client Focus/Partnership

• Acts as a strategic partner to clients, balances client/customer needs with those of the firm

• Engages organization in introducing ideas for improving client service

• Mobilizes resources across boundaries to solve issues in a productive manner

• Pursues cross functional opportunities to improve customer experience or meet customer needs

Risk & Controls

• Demonstrates superior judgment to mitigate risk that could impact the firm's reputation

• Identifies and pursues root-cause analysis of risk/compliance issues client/customer complaints

• Fosters an environment where risk/ control issues are escalated, and trends are anticipated and identified

• Enables transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to

policies/proceduresChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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