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Fluor Associate IT Operations Specialist I in Muntinlupa, Philippines

Job Description:

The Global Cellular Services (GCS) specialist acts as Level 1 support responsible for resolving,

coordinating and managing the issues related to the Cellular & Mobile support needs of Fluor

employees based in the Philippines, US and Canada. Scope includes but are not limited to

Ordering, Inquiry/How To’s, Plan Upgrades, Billing questions and Cost charging. The GCS

specialist helps ensure service agreements with preferred Telecoms Providers are met. They

serve as point of contact (POCs) for corporate users & IT Cellular Services counterparts from

other offices to ensure that proper coordination is followed across all authorized service

providers.

The GCS specialist is also responsible in processing and approving internal billing invoices for

the accounts assigned under the GCS Team. Additional ad hoc tasks may also be included on

the job responsibilities depending on the business need.

Roles and Responsibilities

 Answering inquiries concerning equipment, services, billing & billing issues

 Resolving problems related to the billing/services concerns thru coordination

with the service provider

 Ordering new service and processing requests to upgrade equipment under an

existing account

 Porting service number from one wireless provider to another

 Processing of Service cancellation/s

 Assisting with equipment warranty exchanges

 Assisting in Lost or Stolen Device processing thru advising the user of replacement

options and cost

 Processing service plan and feature changes

 Generating aging report for accounts with 60+ days payment past due

 Troubleshooting connectivity issues

 Creating reports and reviewing overall usage to recommend plan and feature

changes

 Asset management

 Authorizing on-line access allowing the users with limited on-line access to manage

their account.

 Invoice processing including monitoring of all invoices for payment

 Invoice error corrections thru SAP and other internal tools

Job ID: 125352BR

City: Muntinlupa

State: National Capital Region

Country: Philippines

We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

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