Philips Sales Support Specialist in Lodz, Poland
In this role, you have the opportunity to
We have an exciting opportunity for a Dental Inside Sales Executive to work for our UK Personal Healthcare Division. The role will be working in the Oral Healthcare Department focusing on sales directly to Dental Professionals. Our portfolio in the UK & Ireland encompasses power toothbrushes, power flossing, tooth whitening and oral hygiene.
We are looking for individuals with a passion for customer services to be the Customer’s trusted adviser and make a positive impact on people’s lives.
You are responsible for
Building and maintaining relationships with Customers in order to sell Philips Oral Healthcare products to dental practices (B2B)
Managing outbound and inbound calls (selling, investigation & resolution of Customers’ requests)
Recording and processing of Customer complaints in respect of warranty replacements & returns
Fully understanding the science behind the products, usages and the market
Managing portfolio by setting objectives for each call to maximize territory business plans
Maintaining daily standards and expectations in regards to professionalism and Philips values
Administrative duties in relation to role including system notes/updates, customer service follow up, customer collections, credit/debit requests
You are a part of
Our Global Business Services EMEA Hub in Łódź , where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
To succeed in this role, you should have the following skills and experience
University degree (at least Bachelor)
Similar work experience (customer service, order management, logistics, sales or relevant)
Fluent Business English (both written and spoken)
IT literacy: Ms Office
Excellent communication skills and phone presence
Problem solving skills with a “can-do” attitude
Ability to multi-task, prioritize and manage time effectively
Strong team player
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit Systems cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions. #LI-EU