Ranpak CUSTOMER SERVICE REPRESENTATIVE in CONCORD TOWNSHIP, Ohio
Customer Service Representative
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
The Customer Service Representative will deliver superior customer service via phone and e-mail to our existing client base. Deliver excellent customer service while increasing customer satisfaction, enhancing relationships and delivering expert problem resolution. Investigate customer needs and devise methods to improve the overall effectiveness between customers, both internal and external.
Essential Duties & Responsibilities
Daily reconciliation report
Maintain Machine Installations - Transfer Installation session and Maintain Contract Installments Sessions
Deviate Machines from Daily Sales Orders for Direct Shipment
Cancel Deviations as needed and Maintain Contracts and Contract Installments
Input User Fee into ERP system
Change Request for machines and Contracts-route to accounting
Input Machine Upgrade Requests (MUR) - components
Maintain Beta Sites
Enter Machine Transfer(s) in ERP system
Receive paperwork from distributor, sales reps etc., process transfer in ERP system transferringmachine from one Distributor/End-User to another Distributor/End-User
Correct and maintain all machine movements in ERPsystem
Process Return Machines in ERP system
Receive paperwork from receiving dock
Date stamp, verify paper work- Return Machines, Goods Received Note, Return MachineAuthorization, Installation Components by Return Authorization and Freight Bill
Enter location number for each machine returned (ex: 9000003- scrap, 9000063-micro etc.)
Maintain Installations, return and date, cancel deviation if there is one- Maintain Contractsin Contract Installments Sessions - send to Accounting
Set-up and maintain End-Users information in ERP system
Maintain Service Locations in ERP system
Input weekly CRM Report Results
Input weekly Closed Call Report Results
Run monthly Shipments, Returns, Transfers into Monthly Machine Report (Excel)
Request and send Current Machine Lead Times to Sales Force
Assist Distributors with machine maintenance records, questions or concerns
Work one on one with Distributors to keep machine records up to date and accurate
Assist Sales Personnel as needed with questions, forms, etc.
Quarantine machines upon Return - per Legal Request - Maintain Installation Session
Work with Accounting, Engineering, Legal, Manufacturing, Marketing, Sales and Tech Service - in regards to Machine Installations.
Other duties as assigned by manager.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience..
LocationConcord Township, OH