Citi KYC Client Executive in City of Taguig, Philippines
This position is within the Institutional Clients Group responsible for the preparation, development, due diligence and approval of the electronic KYC Record and supporting appendices in partnership with Relationship Management and Compliance teams.
The KYC Record outlines important information about the customer. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client. The BSU owns the end to end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices.
Core KYC Deliverables
Collate client information/documents from internal and external sources (CitiKYC, AMC, Regulatory websites, company website, Dun & Bradstreet, Google etc.)
Assess gathered information for accuracy, completeness and validity
Have foresight on risk rating changes and proactively communicate additional requirements at the initiation stage to avoid delays in the KYC process
Update KYC workflow database regularly throughout the day
Carry out name screening of entity, directors, beneficial owners, senior management via the firm’s screening tools (Citiscreening, Factiva, etc).
Read, analyse and assess articles for applicability on case being worked on. Additional research to be done via approved sources to support findings.
Perform initial screening disambiguation using available data and disposition based on the following options: Potential, True or False Match.
Draft rationale for screening disposition to include primary identifiers, secondary identifiers and supporting documentation (if applicable) based on the Global AML Name Screening Standard.
Create and maintain accurate client records in CitiKYC
Ensure all relevant documentation are stored according to standards for future review
Establish and manage client relationships for the purpose of facilitating submission of documents/ requirements
Communicate KYC requirements and establish target dates with external clients via phone and email
Identify client problems/issues as it relates to KYC and escalate promptly to identify opportunities for improvement
Meet established target dates to avoid service disruption on client accounts/trading activities
Build deeper client connections by gaining institutional knowledge and understanding of client business structures
Note: Role does not involve any sales, solicitation and/or marketing of the firm's products to clients
Articulates ideas clearly, concisely and with confidence
Employs appropriate methods of communication depending on the type of information that needs to be conveyed; is sensitive to client and colleague needs
Demonstrates accountability and is seen by others as reliable
Viewed as an effective problem solver, overcomes obstacles and leverages processes as needed
Exhibits a strong understanding of relevant technology, business programs and Citi formats
Demonstrates planning skills, is responsive and exhibits basic project management skills
Identifies and directs opportunities that will contribute to improvements in processes, delivery of results, client service or product quality to maintain Citi’s leadership position
Exhibits resilience to change and is not afraid of making mistakes
Actively researches the markets and the industry to identify creative and innovative solutions that can respond to clients' needs - looking at both traditional and non-traditional competitors for learnings
Seeks out opportunities to widen one's perspective to better understand clients' needs
Leadership & Partnership
Builds institutional knowledge and shares same by training more junior colleagues
Provides recommendations on how to improve work results
Begins to role-model expected behaviours when requesting and receiving feedback (factual, concrete and actionable)
Holds self accountable to act on development opportunities, while leveraging strengths
Establishes and nurtures relationships with clients, key partners and stakeholders
1 – 2 years’ experience in banking, finance, or law
Experience in client contact services, level 1 helpdesk support, account management, account renewal
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Knowledge and experience of the technologies and processes used in Citi
Knowledge of local regulatory KYC/AML requirements
Proficient use of Microsoft Applications ( Word, Excel, Access)
Languages : English
Other languages an advantage
Proficient use of KYC applications ( an advantage)
Customer Services orientated
Excellent oral and written communication skills
Ability to develop strong professional relationships
Strong research skills
Accuracy and strong attention to detail
Ability to multitask and prioritize
Ability to work well under pressure and tight time frames
Strong computer skills
MIS and metrics and efficiency analysis skills
Good organizational skills
Pro-active, flexible, have good organizational skills and must be team player
Ability to work in a dynamic environment
Time Type :
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.